FAQ

Orders and Shipping

When orders are shipped?

The orders are shipped the following day, once are placed on the website. The delivery usually arrives in 24/48 hours, depending on the destination address.

What is the cost for shipping?

You might be charged is about 2€ below 80€ of purchase. Above 80€ of purchase the shipping cost is free.

Can I track my order?

We use different couriers and we cannot send you a tracking link. However, you can call us to know the state of your delivery and we can give you the information you need. 

What are they payment methods accepted?

The payment methods accepted for international orders are PayPal and Credit Cards, Checkout and Cash on Delivery, this last one only if specifically required. Cash on Delivery costs 5€ more.

Can I send my purchased goods to a P.O. Box?

No, someone needs to sign to receive the parcel from the courier. You can however collect your parcel at the courier's storage.

Discounts and Voucher Codes:

What is a Voucher Code?

It is a code formed by numbers and/or letters which gives you discounts on your purchases on this website.

A Voucher Code is give for special promotions or occasion.

How to convert rewards into vouchers?

If you have accrued some rewards you can convert them into vouchers as follows:

1. Login in to your Account

2. Press “Your Account” on the top right of the website

3. Click on “My rewards account”

4. Click the orange button “Transform my rewards into vouchers”

5. Once you convert a Voucher you need to use it within 60 days otherwise it expires.

Where can I find my vouchers?

1. Login in to your Account

2. Press “Your Account” on the top right of the website

2. Click on “My vouchers”

How to claim a Voucher?

1. Insert the desired products into the Cart

2. Click on “Check Out” or "Cart"

3. Insert you Voucher or click on the Voucher appearing automatically underneath and click “Add”

4. The system will automatically update the total price including the discount

5. Complete your purchase normally

Products

What makes our supplement unique?

All our products are based on the newest researches in the field of health and nutrition. In particular our supplements are the first to be based on metabolomic studies.

More details.